Design Thinking

Re-Imagining the Patient Experience

Re-Imagining the Patient Experience
Thanks to tech-enabled consumer experiences, we live in a world of on-demand, personalized experiences. From booking and checking into flights to ride requests to on-demand valets to food delivery, consumers expect to be in control and have easy access to information. Yet this experience doesn’t cross over to ...

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Collaborating to Build the Future of CRM

Collaborating to Build the Future of CRM
In 2014, Salesforce acquired RelateIQ to enhance its product suite with the Relationship Intelligence ™ technology and predictive analytics that the small startup was founded on. Going into Dreamforce 2015, RelateIQ was rebranding to SalesforceIQ, but also launching two products: SalesforceIQ for Small Business, the CRM solution for small and ...

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